RETURN POLICY AND RESTRICTIONS
We will gladly refund or offer merchandise credit in accordance with our below policy.
Items must be:
– Returned within 30 days of the delivery date
– Unworn, unaltered, unwashed and original tags attached
Note: Items purchased during Final Sale periods and monogrammed items cannot be returned or exchanged.
RETURNS MADE BY MAIL
Using the enclosed Pre-Paid USPS Label, Return the item and packing slip to:
Attn: Web Returns
Sorchardstore
1804 N Pointe Dr, Durham, NC 27705
United States
Note: For orders being returned from Alaska or Hawaii please contact customer service to receive your pre paid 2 day shipping return label.
GIFT RETURNS MADE BY MAIL
Gift Returns are issued to the original form of payment unless a Gift Return is requested.
To Request a Gift Return by Mail:
- Include original receipt information and/or original packing slip.
- Include the Gift Recipient Name, Email, and Address, so we may issue the return under the recipient’s account.
- Use prepaid USPS return label to mail return. Return credit will be issued in the form of a Gift Card, and recipient will be notified via email with Gift Card information.
REFUNDS AND CREDITS
Once returns are received, please allow for 3-5 business days for returns to be credited in full.
Items returned according to the return policy may be credited separately. Credit notification emails will be sent for each credit applied to an order.
EXCHANGES
For Exchanges online, please log on and place a new order after sending back your original shipment to us.
To return in store, bring the item and packing list to any Sorchardstore store and we will gladly process an exchange for you.
PRICE ADJUSTMENTS
Sorchardstore gladly honors a one-time price adjustment on full-price merchandise that has been permanently marked-down within 14 days of the ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. No adjustments during limited time promotional events. Items must be purchased during designated dates to receive promotional price.
CONTACT US
Address: 1804 N Pointe Dr, Durham, NC 27705
Phone: 615 326 4215
Email: [email protected]